Policies & Procedures

For companies, groups and individuals

Understanding our Policies & Procedures is essential for all. It ensures compliance, clarity, and a harmonious work environment. Familiarizing yourself with these guidelines is key to smooth operations.
 Scheduling and cancellations?

When it comes to booking your appointment with 12 Connections, we aim to provide a professional, structured, and hassle-free experience. As a mobile-based service, we are committed to serving individuals and groups with flexibility and convenience. Here's a detailed overview of our booking process:

Single-Person to Group Appointments:

• We understand that our clients have diverse needs. Whether you require an individual appointment or need to schedule for a group, 12 Connections is here to accommodate you.

Extended Operating Hours:
• We know that your schedule may not always fit into the usual 9 to 5 timeframe. That's why we offer booking options from Sunday to Saturday, between 8:30 a.m. and 8 p.m. If your appointment falls outside of these hours, just give us a call – we're here to assist you.

Payment Confirmation:

• To secure your appointment, payment is due in advance. Please refer to our payment policy for a more detailed understanding of this process. It ensures that your appointment slot is reserved just for you.

User-Friendly Booking System:

• We utilize Square Appointment, a reliable and user-friendly booking platform, to streamline the scheduling process. Once you've made your payment, you will receive confirmation via email or text, providing you with all the details you need.

Preparing for Your Appointment:

• Before you submit a request to be ink card fingerprinted, make sure you have the necessary instructions from your organization or agency. Additionally, ensure that you have a valid ID ready for the appointment.

Clear Instructions:

• If you have hard copy instructions, that's fantastic! If not, don't worry; simply send over the instructions via email before the technician arrives on-site. We're here to make your experience as straightforward as possible.

(408) 415-0034

"Important Notice: Our Cancellation and Rescheduling Policy"

We acknowledge that life is often unpredictable, and even the best-laid plans can be disrupted by various factors like traffic, childcare responsibilities, business meetings, or flight delays. In this light, we maintain a professional and structured cancellation and rescheduling policy, and we want to emphasize its importance with sternness:

Cancellation Procedure:

• If circumstances compel you to cancel your appointment, we kindly request that you give us a call at your earliest convenience. Prompt notification is critical to managing our schedule effectively.

 No Refunds Offered:

• It's essential to be aware that, in line with our policy, we do not provide refunds for canceled appointments. This policy is unwavering and is implemented fairly for all clients.

 Rescheduling as an Alternative:

• We understand that cancellations are sometimes unavoidable. In such cases, rescheduling is a viable alternative. Contact us, and we will do our best to find a suitable time for your appointment.


Policy’s 

We value your time and aim to make your experience with us as smooth and clear as possible. To help you navigate our services, here's a straightforward guide to our policies:

1. Appointment Policy:

• We operate by appointment to provide you with the best service. When scheduling an appointment, please ensure you choose a suitable date and time.

2. Appointment Cancellation:

• Life can be unpredictable, and if you need to cancel, please inform us as soon as possible to allow us to adjust our schedule accordingly.

• AC.1- To cancel your appointment Call (phone number).

• AC.2- Understand you have two (2) hours to cancel your appointment before the set time. Canceling your appointment one hour and fifty-nine (1.59 Hrs.) minutes and later (closer to the appointment time) will result in NO REFUND!

Refund Request:

• We understand that circumstances may change. For refund requests:

• RR.1 – Call (408) 415-0034

• RR.2- Please email service@the12connections.com 

• RR.2.2- Your name, phone number, complete address, and email

• Appointment Registration ID

• Payment date, the amount, and method of the payment (i.e., credit card, check, money order, cash)

• If applicable:
o Credit card payment transaction number
o The check number and the amount paid

• Reason for the refund request

• RR.4- Refunds are paid out fifteen (15) standard business calendar days from the date of request.

No-Shows:

• NS.1- If you're unable to make your appointment, let us know in advance. If so, please refer to the Appointment cancellation section.

• NS.2- There will be NO REFOUD for this type of action!

Late Arrivals:

• LA.1- Arriving promptly ensures your appointment stays on schedule. If you're running late, please contact us. ( phone number) and (email)

• LA.2- Delayed Service or Delayed Arrivals the technician has the right to refuse service one (1) hour beyond the set appointment made by you.

• LA.2.2 Delayed arrival or delayed service incurs a fee for each 30-minute delay. A $34.00 charge for every half-hour past the appointment time.
 
Unable To Be Fingerprinted:

• UF.1- Hostile and threatening environment.

• UF.2- Fraudulent acts.

• UF.3- Non caged/ Controlled animals. 

• UF.4- Doesn’t have the requirements to start and finish the Ink Card.

• UF.5- There will be NO REFOUD for this type of action!
Weather:

• In case of adverse weather conditions, we may need to reschedule the appointments or do a full refund for safety reasons. Includes 

• Down power lines, Fallen Trees, Flash Floods, Rock Slides, Massive potholes, high winds, tornadoes, and tsunamis.

Limitation on Liability:

• Our services are designed with your best interests in mind, but there are certain limitations on liability that you should be aware of.

• Filling out the ink card incorrectly can result in a Rejection.
We believe in transparent and professional service. If you have any questions or need further clarification on any of these policies, please don't hesitate to contact us. Your satisfaction and understanding are our top priorities, and we're here to assist you in any way we can.
Rejected Applications: Sometimes, the DOJ/FBI rejects applications due to poor fingerprint quality. If this happens, we can re-fingerprint you at no additional rolling fee, but you'll be responsible for the traveling fee.

Pricing and Payment?

Payment at Booking: When you book your appointment, payment is due upfront. We've streamlined this process using Square Appointments for your convenience.
Groups of Five or More: For groups of five or more individuals, we recommend reaching out directly. You can contact us by phone at (Phone number) or via email at (email). We'll ensure you get the right appointment time and pricing that suits your team's needs.
Selecting Your Appointment: Take a moment to review your schedule before choosing the date and time that works best for you.

Pricing: Here's a clear breakdown of our pricing:

• Traveling fee: $64 (automatically charged)
• Rolling fee per card (1): $54
• Domestic FedEx/UPS overnight to Requestor: $87
• USPS Priority Mailing: $47.00
• Outside of Business Hours: $64

Emergency Fees:

In urgent situations where immediate assistance is required, we apply an emergency fee of $92. This ensures a swift response to prioritize your request.

Address Change:

 Should you need to update your address, a fee of $37 is associated with this service. Call two (2) hours before your appointment to avoid this fee. Call us immediately! (408) 415-0034

Delayed Service or Delayed Arrivals:

 For instance, if your appointment is scheduled for 10 a.m., we kindly request your prompt arrival. If you arrive at 10:30 a.m., there will be a charge for the delay. Our policy stipulates a fee of $34.00 for every 30 minutes of delay.

We believe in keeping things straightforward, so you have all the information needed for a smooth experience. If you have any questions or need further assistance, please feel free to reach out. Your satisfaction is our priority."